Customer Reviews
Excellent service. Kate and previous agents at EBM respond promptly to emails and are proactive in finding work that needs to be done. They get multiple quotes and use an easy voting systems for owners to respond. They provide photos of the work carried out, before and after. They've greatly improved my building. Can't recommend enough.
Dominic -EH10
EBM is an excellent manager of our property. Martin and Kate as well as others in their team are always helpful and available to discuss issues. They listen as well as give good sound advice and are very easy to talk to. It's made such a difference being able to hand over responsibility for the building's maintenance and emergencies to them which they handle professionally and well. Owners of properties inside the building as well as the building itself are grateful to EBM for its good management.
Carol, EH1
Edinburgh Block Management are the best thing that has happened to our block of flats in Canonmills in the last 5 years. They coordinate the owners of the property, they communicate clearly and effectively and they ensure that the building is maintained for a fair price.
I used to manage the property and coordinate the owners and it took hours and hours of my free time every week and was very stressful. I feel relieved that the roof is checked annually and my tenants have also benefitted from prompt remedial work.
I am lucky enough to own a property that I can rent out to other people and it is important to me that the tenants are safe and in a well kept block as well as being important to me that repairs are dealt with promptly before costs escalate so that my asset retains it's value and my own outgoings are controlled. I sometimes wonder if people who give negative reviews have any experience in managing the block themselves and whether they understand the work that it actually takes and how quickly small defects left unchecked can turn into high cost repairs. From my perspective their work is invaluable. Thank you, Edinburgh Block Management. Your efforts are very much appreciated.
JL, EH3
Compared to our previous tenant factoring company, I think its fair to say that Edinburgh Block Management (EBM) have proven to be a godsend. They are transparent in providing quotes, pricing, and charges. They provide the services that they advertise and charge us for – roof reports, stair inspections and stair cleaning. I like the ‘pay as you go’ approach for fixing issues like the roof repairs, etc. No hidden surprises at the end of the year agreement. Their customer service is very good and they use paper free invoicing, reports, etc. for easy storage on PC/laptop. Although I think they can provide paper format if required. Their pricing is fair and in line with other factoring companies.
AC, EH11
Having managed the tenement stair of 14 flats for a number of years our committee finally became unviable two years ago, it was time to explore professional help. After asking around and checking reviews we settled on EBM and they have not disappointed. They have been professional, approachable, courteous and efficient. I am very happy to recommend them.
Keith, EH10
EBM takes away the worry of organising repairs for a multi-owner tenement. The annual survey keeps a good check on the state of the building, and the cost of any repairs is equally shared. EBM responded immediately for an emergency call out. I recommend them wholeheartedly.
J Munro, EH9
Since taking on our building, Edinburgh Block Management have transformed the communal areas with new paintwork and improved security measures.
HR, EH3
I have lived at 18 Nicolson for the past 38 years. For the past 8 years the tenement has been factored by EBM their management has been exemplary and has removed quite a burden from myself and other proprietors of properties within the stair.
AR, EH8
EBM have provided an efficient service for my property for over 4 years . I wish I had had their style of service with a previous property.
Rachel, EH8
I have always found Edinburgh Block Management responsive to any request made / repairs needed.
Ruth, EH8
Have always found EBM to be extremely efficient and any dealings with their staff have shown them to be particularly polite and helpful.
Janice M, EH10
Experienced, knowledgeable, approachable and passionate about property maintenance.
Ken W, EH11
Previously any repair was a nightmare . There was always some owner who didn't agree , pay up etc . EBM have taken all that hassle away . There model is different to normal factoring services and I believe it's better for owners . Issues/faults can be submitted on line and a quick response is the norm . Roofs/guttering are inspected and cleared regularly . Stair lighting fixed promptly . Owners can view and vote online for quotes on any additional works . A trustworthy , fairly priced service which takes all the worry out of stair maintenance and repair . Recommended .
GM, EH8
I am fairly aware of the problems of factoring old properties with multiple proprietors! As far as I am concerned the programme has worked well for our building. Especially the roof maintenance. All good so far.
Alan Rowland, Nicolson Street
Martin and the team at Edinburgh Block Management are fantastic and I can't rate them highly enough. The service is first class and they are always easy to contact. EBM manage our block and attend to the common stair cleaning and lighting and maintain and inspect the roof annually.
Prior to having EBM on board it really was a nightmare trying to organise any repair to the building and general cleaning was almost non existent.
So I can confidently say that our tenement building is in better shape now than it ever was and we have the reassurance that when something does go wrong we have the support and expertise of EBM to resolve it. We recently had this very situation where a common waste pipe flooded a flat within the building and EBM stepped in and organised a successful repair and to that end we are so thankful.
Some building insurance companies now ask for an annual roof inspection as a condition of continuing to insure the property. As part of the EBM roof maintenance program there is an annual roof report which can be passed on to your insurance company therefore saving on instructing and paying for this individually.
I have no hesitation whatsoever in recommending Edinburgh Block Maintenance and the expert team. The complete service they provide is second to none and a must for both homeowners and landlords alike.
Thanks for continuing to provide an excellent service.
KT, EH6
EBM have been the building factor for our block of flats for a couple of years now. During this time we have undertaken a number of large building repairs which have been managed efficiently and fairly. Kate and Martin are great to deal with and any enquiries or issues are responded to very quickly.
Flora, EH7
We find the team very helpful and supportive with any problems that arise, professional in the way they manage any projects, and skilful in communicating with all parties in the stair, to get a project moving forward.
John P – Marchmont
Very easy to deal with and always there when we need them!
Warren, Broughton St
It certainly has made a difference to me as it felt as I was on my own when it came to making improvements in the property.
Joanne - Southside
EBM are a vast improvement on our previous factors. The level of service is head and shoulders above.
Richard - Leith
Edinburgh Block Management is a godsend for many residents. It is particularly helpful for landlords who may not live locally. Fair and transparent pricing and top-quality communication
Pauline M – Edinburgh
It has made a huge difference to me as a non resident owner, in that I know that undue pressure is no longer falling on the resident owners when things go wrong or need maintenance to solve the problem. Someone just calls EBM!
Antonia - Leith
Best decision we made to swap factors to Edinburgh Block Management. Clear concise communication from the start, a great all inclusive package for stair cleaning, annual roof check and stair lights, and experienced staff that really care about the job and your property. I can not recommend them highly enough!
Marie E
Clerk Street
EBM have been really terrific in getting the front elevation replaced. A really good job at a decent price.
Denis - Southside
EBM are a vast improvement on our previous factors. The level of service is head and shoulders above.
Richard - Leith
They have been brilliant since we appointed them to our block 2 years ago. Quick to respond and proactive in coming up with solutions.
Philip R. – Argyll
EBM are always helpful and quick if I have a query, never made to feel like a nuisance if I have questions. 10/10
Chris - Morningside
Very easy to deal with and always there when we need them!
Warren, Broughton St
We find the team very helpful and supportive with any problems that arise, professional in the way they manage any projects, and skilful in communicating with all parties in the stair, to get a project moving forward.
John P – Marchmont
Far better than traditional factoring services . Charges are very fair for the services provided . Any additional works are presented to the stair for agreement and consultation . All additional costs are up-front with no surprises . Recommend to any stair requiring a management service . It takes all the hassle away from residents at a reasonable cost.
George McVie – Southside
EBM are a miracle - they take all the hassle out of tenement block living. Very friendly, efficient, and reasonably priced. I’d recommend them without hesitation to anyone who owns a flat in a shared building, whether or not you live in it or let it out. Getting work done before we used them was a nightmare, but now it just happens.
Lucy – Marchmont
I moved out and am now the landlord), but I do want to say that I think EBM are absolutely fantastic. Excellent value for money, efficient and responsive via email, and always with a friendly attitude and willingness to help. Being with EBM takes all the stress out of tenement living and I would recommend you to others without hesitation. Thanks for all you do!
Lucy - Marchmont
EBM have worked with our tenement since late 2017. Having EBM involved makes life much simpler and less time consuming. ...fast response time ...ability to solve problems quickly with a minimum of fuss. Their system of online voting on decisions is great. It helps to avoid hassle between owners and promotes understanding and fairness. I have found the staff at EBM to be open, friendly and professional. Their system of 'pay as you go' works well and is an example of their transparency around fees. Staff have been prepared to take the time to explain aspects of housing law when needed, and to give useful advice based on experience when tricky issues arise. They have gone the extra mile to be helpful on a number of occasions.
Emma W, Marchmont Crescent
This management team are proactive. An annual fee from owners of flatted property takes away the strain of having to arrange communal repairs and stair cleaning. Sit back and leave it to the professional team.
Lynn B
Edinburgh
It certainly has made a difference to me as it felt as I was on my own when it came to making improvements in the property.
Joanne - Southside
Edinburgh Block Management is a godsend for many residents. It is particularly helpful for landlords who may not live locally. Fair and transparent pricing and top-quality communication
Pauline M – Edinburgh
It has made a huge difference to me as a non resident owner, in that I know that undue pressure is no longer falling on the resident owners when things go wrong or need maintenance to solve the problem. Someone just calls EBM!
Antonia - Leith